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12 - 17 May 2024

The programme for IOI 2024 

Conference programme outline 13th IOI World Conference

Saturday 11 May Sunday 12 May
Participants arrival @Schiphol
Sunday 12 May
IOI Executive Committee and World Board members only
10.00 – 12.00
Meeting of Executive Committee
12.00 – 13.00
13.00 – 14.00
Meeting of the UN Working Group (for working group members only) Same room as ExCom meeting
14.00 – 14.30
Coffee break
13.00 – 17.00
Meeting World Board
Evening: 19.00 – 21.00
World Board Walking dinner at Johan de Witthuis
Monday 13 May
09.00 – 09.00
Registration of participants
09.00 – 11.00
Meeting (Outgoing) IOI World Board of Directors (continues)
11.00 – 11.15
Coffee Break
11.15 – 12.45
Meetings of all IOI regions in separate rooms
12.45 – 14.15
14.15 – 16.00
Meetings of all IOI regions in separate rooms (continues)
Evening: 19.00 – 21.00
Welcome reception hosted by the municipality of The Hague at Amare
Tuesday 14 May
General Assembly for IOI members only
08.30 - 09.30
Registration of participants
09.30 - 10.30
IOI General Assembly
10.30 - 10.45
Coffee break
10.45 – 12.00
IOI General Assembly (continues)
12.00 – 13.00
13.00 – 14.30
IOI General Assembly (continues)
14.30 – 14.45
Coffee break
14.45 – 16.00
IOI General Assembly (continues)
16.15 – 17.30
Meeting (Incoming) IOI Board
Dinner for all participants at Atrium City hall Including Ceremony to award Golden Order of Merit to Honorary Life Members
Wednesday 15 May
8:00 - 9:00
Registration and arrival of participants
9:00 - 10:15
Opening of the conference
10:15 – 10:45
coffee break
10:45 – 11:30
Climate Change & Living Conditions Citizens perspective and expert reflection, including questions and discussions
Plenary meeting
11.30 – 12.30
Break-out sessions
15.1 Dealing with environmental refugees
Climate change is forcing people to leave their region. This movement of people has a profound impact on the countries they pass through and arrive at. Does the ombudsman have a role and what is that role?
15.2 National approaches to loss and damage
Climate change impacts the lives of citizens, often requiring financial or other assistance to help them. An ombudsman can play a role as part of a government initiative to deal with loss and damage or in evaluating the measures taken. What lessons can be learned from an ombudsman perspective?
15.3 Ensuring universal access to basic services
Climate change often takes away the basic necessities of life for citizens, such as housing, water supply, electricity and other basic needs. What can an ombudsman do in such situations?
12:30 – 14:00
Lunch + Lunch event APT
14.00 – 15.00
Break-out sessions
15.4 Cross border cooperation between ombuds institutions
The effects of climate change do not stop at national borders. How can ombuds institutions work together to cope with these effects?
15.5 Broader implications of general comment 26 (children’s rights)
Can comment nr. 26 on the right to the environment be used to protect the rights of adults?
15.6 Acting proactively to prevent future harm
Should ombuds institutions act more proactively? Should they even investigate policies harmful to citizens' living environment? What options do ombuds institutions have to be proactive?
Thursday 16 May
8:30 - 9:00
Arrival participants
9:00 - 9:30
Value dilemmas The work of an ombudsman is characterized by dealing with dilemmas. Which cases have priority? Where does my investigation focus. Do I solve this individual problem, or do I go for the structural issues? And what principles do I apply in doing so?
Plenary meeting
9:30 – 10:30
Break out sessions
16.1 How to define Ombuds Values?
What values does an ombudsman apply? Are these universal values, or does ombudsman work justify its own set of values? Is it universal or country or region specific? And how do you determine which values apply and how do you formulate them?
16.2 Challenges for new ombudsman
Once you enter the office as a new ombudsman, both the outside world and your employees expect you to be the one making choices and pointing out the routes to follow. How do you prepare for that? Is that even possible, preparing? What do you encounter when you take office as a new ombudsman, what can you do in the organization, and how do you prepare the outside world and your successor?
16.3 Mandate as a framework or starting point?
Taken the Venice Principles into account, the Ombudsman mandate should be very broad. Do ombuds institutions take advantage of this opportunity in absence of legal implementation?
10:30 – 11:00
Coffee break
11:00 – 11:30
Inclusiveness and outreach vulnerable and marginalised groups, keynote speaker
Plenary meeting
11.30 – 12.30
Break-out sessions
16.4 Best Practice Paper Outreach vulnerable and marginalized groups
Participants are invited to actively join in on the discussion on the first draft of the best practice paper.
16.5 Outreach to indigenous peoples, tribes, and minorities
Sharing of experiences from ombuds institutions in countries where there are indigenous peoples, minorities, and tribes.
16.6 Making use of volunteers in your outreach
Sharing of experience from ombuds institutions that make active use of volunteers in their
16.7 How can you contribute to peaceful, just and inclusive societies? Please note, this Break Out Session lasts until 13.00h.
How do complaints handling and active engagement with government contribute to peaceful, just and inclusive societies: reflections on theory and practice. Please note, if you are participating in this break-out session, you will be asked to also participate in the other break-out session after the lunch.
12:30 -14:00
14:00 – 15:00
Break-out sessions
16.8 Best Practice Paper Outreach vulnerable and marginalized groups
Participants are invited to actively join in on the discussion on the first draft of the best practice paper.
16.9 Reaching out to people with a trauma
Sharing of experiences from ombuds institutions that actively reach out to people with a trauma; being aware of personal situations and experiences
16.10 The digitized public sector and the challenges in the work of the Ombudsmen
Sharing of perspectives on the increasing digitalization in the public sector and its effect on the work of the Ombudsmen.
To the hotels/free time
18:30 – 22:00
Gala dinner at Kunstmuseum
Friday 17 May
9:00 - 9:30
Arrival participants
9:30 – 10:00
Future generations, children's perspective and keynote speaker, including questions and discussions
Plenary meeting
10:00 – 11:00
Break-out sessions
17.1 Dealing with an increasingly younger generation
When a country faces an increasingly younger population, specific challenges will need to be addressed. In this session our speakers share their experiences with the audience. What are challenges and good practices? We hope this breakout session will stimulate an exchange on best practices and examples of dealing with an increasingly younger population.
17.2 Organizing the participation of children and young people in society
When talking about Future generations it is important to also think about the participation of children and young people. Through effective participation, their voices can be taken into account. Together with the audience, our speakers will address topics like: how can we encourage young people of all backgrounds to actively engage in our societies? And what are possible challenges in engaging these groups? Do you - as ombudsman offices – include the opinion of children and youth in your work? We hope this break-out session will stimulate an exchange of best practices and examples of children/youth participation.
17.3 The protection of children in an increasingly online world
Not only the use of social media, but also the danger of threats to children due to cyber bullying, grooming, etc
11:00 – 11:30
Coffee break
11:30 – 12:00
12:00 – 13:00
Adoption of the conference resolution and closing of the conference
Plenary meeting
13:00 – 14.30
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