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Terms and conditions

Cancellation and refund policy

After we have received your registration (including corporate billing information) you will receive an invoice. No other payment methods are allowed. Full payment of registration fee must be made prior to the conference and within 30 days of the date of the invoice. 

If you experience any problems with your online registration, please contact us at

Cancellation and refund policy

  • Registration cancellations must be made in writing through an email at using registration and invoice number.

  • You can request a full refund up until 31 December 2023.

  • Cancellations received on or before May 1, 2024 will receive a 50%  refund. There will be no refunds on or after this date.

  • Substitute attendees will be accepted at any time but the person registered is responsible for payment of the registration fee.

  • Registrants failing to attend the event will not be eligible for a refund.

  • Hotel reservations need to be cancelled directly through the hotel unless communicated otherwise. 

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